Social Exchange Theory - Communication Theories Essay

Social Exchange guess - Communication Theories - Essay ExampleThis implies that actions are taken with full knowledge that it would be recognized and reciprocated. found on the social vary theory our organization decided to outsource a small take apart of the work to an external service supplier. Ours is in the hospitality sector and we selected a small service provider expecting that we would receive personalized service. This was also the reason that we did not approach one of the recognized firms. However, the communication was not effective. While we wanted to save costs we ended up paying much more as we did not receive the promised services. We had to discontinue with this agent. The evaluation of the service provider is important before signing both contract. In the future we would seek details of the businesses handled and the types of service offered. We did not receive the benefits expected social rally was unjust. In the hospitality sector, service excellence counts . The organization recognizes that to demo excellent service the internal customers sustain to be focused upon. It is a reciprocal arrangement the organization focuses on meeting the needs of the employees and the employees present service excellence which in turn benefits the organization. To meet this organizational objective, the organization valued their internal customers and provided motif through different means. The organization was successful in achieving their objective because the employees felt needed and recognized. This served to motivate them and they could deliver their best to the external customers. The employees and the organization, both gained in the process. This example explains the costs and rewards in the relationship, which is the essence of the social exchange theory. On another occasion I needed a day off to attend my ail brother but was denied the day off. A colleague of mind stood by my side and requested the supervisory program to grant me bring out. He would extend his working hours and complete my part of the scheduled task. In exchange he asked for something which relieved me of the obligation while benefitting both of us. He wanted a particular item from the business district area where I lived and which would cost him the entire day to get it. He would have to take leave instead. Hence, if I could do him this favor, it would save him a day off and the journey downtown which was very utmost from his place of residence. This example of social exchange involves voluntary actions of individuals motivated by the returns expected. I readily hold because there was no question of indebtedness or owing to each other involved. Thus in the social exchange two parties are involved and work towards mutual trust, benefit and enhancing relationships. This also forms the fanny of how social structures are created. Relational Dialectics Theory Relational dialectics suggests that people in relationships constantly feel the push-and-p ull of hostile desires. These conflicting desires include autonomy and connection, openness and protectiveness, and novelty and predictability. Through effective communication they attempt to leave office these conflicting desires but they continue to have the need for both the opposing pairs. These conflicts, tensions or dialectics cause relationships to be